Orders & Payments

Ivy & Bauble accepts major credit and debit cards: Visa, MasterCard, American Express and Discover. We also accept PayPal and Amazon Pay. We do not accept money orders, checks, or cash. We do not accept alternative payments such as Bitcoin. Please provide correct and valid information (email address, phone number, and shipping address) when you place an order. If there is an error while processing your order, we may contact you to resolve the issue. We may contact you to confirm an order or to verify your information. Your order will not be processed until your information is verified. We reserve the right to cancel your order if we cannot verify your information. If your order was cancelled, your order will be refunded back to you.


Is it safe to pay on ivyandbauble.com?

Yes. Information you provide us is secure in our website. We take extra steps to keep your financial information private and safe; Ivy & Bauble uses 256-bit encryption and our security is Level 1 PCI DSS compliant.


Why won't my order go through?

If your order is declined, you will receive an email notifying you that your order was canceled and there may be a pending transaction on your bank statement. Please note that a pending transaction is not a processed transaction; you will not be charged for the declined transaction. This pending transaction should be cleared within 5-7 business days depending on the bank. If you want to clear the pending transaction right away, please contact your bank directly.


When will I be charged for my order?

It will be charged once your order has been processed. You will see a charge on your billing statement as SP * IVY & BAUBLE.


Will I be charged for sales tax?

We are required to collect sales tax in our home state of California and in states where we have a nexus to which the product is being shipped. Sales tax will be billed, collected, and remitted to the state of the delivery address.


How can I cancel or change my order?

To cancel or change an order after submitting it, please contact Customer Service at service@ivyandbauble.com. You order cannot be canceled or changed once the package is picked up by the carrier. However, the order can be returned after you receive it. Please note that it will be your responsibility to cover return shipping fees. To return items, please refer to our return policy.


Can I see my Order History?

We recommend our users to create an account if you would like to see your order history. Registered members will be able to review their order history through the 'My Account' section. Unregistered customers who checkout as guests will not be able to see their order history.


How can I use a discount code for my order?

If you have a code for store credit or a gift certificate, you will be able to use the code in the “Discount Codes” field at checkout. Please note that in order to apply store credit or a gift certificate your order value must match or be higher than the value of your discount code.

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