Returns/Exchanges Policy
Our goal is to meet your expectation with our products with an enjoyable shopping experience. However, if you are not satisfied with your purchase, you may request a refund or replacement within 30 days of receipt. We guarantee money back excluding shipping fees. We provide paid return shipping labels when the item was shipped in error or there was defect found upon delivery. Customers are responsible for return shipping fees for non-defective items. We do not refund upgraded return shipping costs.
When returning, please ensure that the returning item(s) are securely packaged in their original condition without signs of wear, damage, or alteration. This includes gift boxes and pouches. We cannot accept returns in any other way. Please note returns are inspected and processed within 7 business days.
Final Sale items are not eligible for returns.
Notes
- Holiday extended returns: Holiday gift orders, orders received between November 1 and January 16, Valentine's Day, and Mother's Day are eligible for a 45 day extended return policy.
- Please use the provided return address.
- In the event an order with a discount applied to the purchase amount is returned, if the order total does not meet the minimum requirement for the discount, the remaining amount will be recalculated to reflect the price without the discount.
- When returning your order, you must use a carrier that provides a tracking number when sending a return shipment. We are not responsible if the returning item is shipped without a tracking number or proof of delivery.
How do I return an item?
If you are a registered customer, log into your account and go to the ‘My Account’ page. There is a table with your orders and a ‘Return’ option at the end. Click ‘Return’ to be taken to a Returns form to fill out. Please include all of the information we ask from you; it will expedite the returns process for you and us.
For customers without accounts, please contact us at service@samiecollection.com.
How do I return an item?
If you are a registered customer, log into your account and go to the ‘My Account’ page. There is a table with your orders and a ‘Return’ option at the end. Click ‘Return’ to be taken to a Returns form to fill out. Please include all of the information we ask from you; it will expedite the returns process for you and us.
For customers without accounts, please contact us at service@samiecollection.com.
Do you offer free returns?
We provide paid return shipping labels when the item was shipped in error or there was defect found upon delivery. Customers are responsible for return shipping fees for non-defective items. We do not refund upgraded return shipping costs.
I want to return my item, but I got a free gift. How can I return my item?
In the case of returning promotional items (i.e. free gift with purchase), refunds will only be issued for the amount charged for the item on the original order. To receive a full refund, you must return your purchased item and any promotional items from your order. For example, if you received a free product with your order and return only the free product, you will not receive any return credit. If you return your purchased item and do not return your promotional gift, you will not receive any return credit. However, if you decide to keep the gift, we will deduct the value of the gift from your refund amount.