Shipping Policy

We offer FREE standard shipping for U.S. orders $25 and up. All orders with a final order value of at least $150 are eligible for a FREE UPGRADE to Priority shipping.

Final order value refers to the grand total of an order after all discounts or promotion have been applied. Additionally, orders must be a shipment to a single address to be a valid shipment.

Shipping method rates and delivery times shown above are provided as an estimation based on regular business operations. This information is provided to establish a general understanding of the fees and timing windows for the shipping options we provide and in no way a guarantee. These time frames do not take into account handling time, weekends, holidays and any unforeseen events. Once orders are picked up by the carrier, the package is no longer under our control. We are not responsible for delays caused by the carrier, invalid shipping addresses, weather or other natural causes, and other potential causes for delays.

How long will it take for my order to be shipped?

If the item you ordered is in stock, your item will be shipped within 1 to 2 business days after credit approval. If your order is on credit review, your order may be delayed. Once your order is shipped, an email will be sent with tracking information to check the status of your package.

Do you ship to PO Boxes?

Yes, we ship to P.O. Box via USPS First Class Mail or Priority Mail.

Do you ship to APO/FPO addresses?

We ship to APO/FPO addresses via USPS Priority Mail.

How can I track my order?

To track your order, please click on the link included in your shipping confirmation email which will include a tracking number to check the status of the package with the carrier.

If your package has not been delivered within the estimated time frame based on your shipping method, please contact us at service@ivyandbauble.com as soon as possible.

Are there any requirements for shipments?

Orders must ship to a single address. To ship to more than one address, please contact Customer Service at service@ivyandbauble.com.

Depending on your shipping method, a signature may be required upon delivery.

Depending on the size of your delivery, your order may be shipped to you in multiple packages.

What happens if I use the wrong address?

It is the responsibility of the customer to provide a valid and accurate shipping address. Please contact us immediately with the correct shipping address at service@ivyandbauble.com. Once your order is shipped, the package is no longer under our control.

My package was lost/damaged. What do I do?

For lost or damaged packages, please contact your local carrier which delivered the package(s) to you. Additionally, please inform us immediately within 5 business days of the carrier delivery date according to the tracking number.